Privacy Policy

This privacy policy explains how Pixel Peak Studio ("we", "us", or "our") collects, uses, and protects the personal information you provide when using our online platform, including our website and booking system ("our site", "this service"). Pixel Peak Studio is responsible for the processing of your personal data and is located at 301 First Floor, Jangali Maharaj Road, Pune, Maharashtra, 411004, India. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian laws.

Information We Collect

We may collect various types of personal information depending on your interaction with our site and services. This may include:

Personal Identifiers: Such as your name, email address, postal address, and phone number when you contact us, register an account, or book a service.
Booking Information: Details about the services you book, including date, time, type of session, and any specific requirements.
Payment Information: While we typically use third-party payment processors, we may collect transaction details related to payments for our services. We do not store full payment card details on our servers.
Photographic Data: Images and photographs taken during your photo sessions or events. These are core to the services we provide.
Communication Data: Information contained in any communication you send to us, such as inquiries or feedback.
Usage Data: Information about how you use our site, such as your IP address, browser type, pages visited, and referring source. This is collected through cookies and similar technologies (see section on Cookies).
Information provided during studio rental or equipment rental inquiries.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage Services: To process your bookings, conduct photo shoots, edit and deliver photographs, manage studio and equipment rentals, and fulfill your requests.
To Process Payments: To handle transactions for services rendered.
To Communicate With You: To respond to your inquiries, send you service confirmations, updates, and other relevant information about your booking or services.
To Improve Our Services: To understand how our site and services are used, analyze trends, and improve our offerings and user experience.
For Marketing: With your consent, we may send you promotional materials or information about new services or special offers. You can withdraw your consent at any time.
To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements.
To Protect Our Interests: To protect our rights, property, or safety, and the safety of our clients and others.

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will normally collect personal information from you only:

Where we need the personal information to perform a contract with you (e.g., to process your booking and provide the photography service).
Where the processing is in our legitimate interests and not overridden by your data protection rights (e.g., to improve our services, ensure security, or communicate with you about services you have used).
Where we have your consent to do so (e.g., for sending marketing communications).
Where we have a legal obligation to collect personal information from you.

Sharing Your Information

We may share your personal information with third parties only in the following circumstances:

Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, data storage, website hosting, and digital editing services. These third parties are required to protect your data and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
With Your Consent: We may share your information with other parties when we have your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for photographic data is typically determined by the agreement for services, after which it may be securely archived or deleted, subject to specific client agreements or legal requirements. We securely delete or anonymize your information when it is no longer needed.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to be informed: To know what personal data we collect and how we use it.
The right to access: To request a copy of the personal data we hold about you.
The right to rectification: To request that we correct any personal data that is inaccurate or incomplete.
The right to erasure: To request that we delete your personal data under certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected).
The right to restrict processing: To request that we limit the way we use your personal data in certain situations.
The right to object to processing: To object to our processing of your personal data under certain conditions (e.g., for direct marketing).
The right to data portability: To request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided in the Contact Us section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing behaviour. Cookies are small data files stored on your device. We use cookies for various purposes, including to make our site function properly, remember your preferences, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are primarily intended for adults. We do not knowingly collect personal information from children under the age of 16 without verifiable parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at:

Pixel Peak Studio
301 First Floor, Jangali Maharaj Road
Pune, Maharashtra, 411004
India